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General Terms

These General Terms and travel regulations are a component part of the Agreement, in other words the voucher, between Travel agency Orgon d.o.o. (hereinafter: the Agency) and the travel contractor (hereinafter: the Traveler). All the information and terms in the program and these General Terms are binding for both the Agency and the Traveler unless otherwise determined by the Agreement.

Offers
The Agency ensures services according to the information published and valid at the time of the reservation confirmation, and according to the description and travel period in accordance with confirmed reservations.

Reservations and payment Inquires and accommodation reservations can be made via e-mail, in writing or in person at any of the Agency's branch offices as well as at the offices of our partner travel agencies. By confirming a reservation, the Traveler confirms that he/she is aware of the General Terms and conditions of the travel services and fully comprehends and accepts these terms which are binding for both the Traveler and the Agency. A deposit of 30% of the total amount is required for reservation. Exchange rates are calculated according exchange rate of Croatian National Bank on the day of payment. Note for credit card payment - the credit card will be charged in the amount stated in Kuna according to the selling foreign exchange rate of Splitska banka on the charge date. Differences and fluctuations between the exchange courses of Splitska Banka (our bank) and the Guest's credit card company are possible. All banking expenses, as well as any other additional expenses concerning the payment procedure, are taken by the Guest.

Sojourn tax According to the Law on sojourn tax of the Republic of Croatia, the Traveller is obligated to pay the sojourn tax along with his/her accommodation payment. According to the Law on sojourn tax of the Republic of Croatia, the sojourn tax is from 2,00 to 7,00 Kuna per person per day for adults. Adolescents from the age of 12 to 18 (but not after they have turned 18) are entitled to a 50% discount, while children under the age of 12 are exempted from paying the sojourn tax. Sojourn tax can be included in the accommodation price or charged extra but this will be clear from our offer.

Rates
The price of the service includes the basic service as described in the price list for the reserved accommodation unit.
The service rates are stated in Euros, i.e. in Kuna for Croatian passengers. The Agency reserves the right to change the published rates. Travelers who have paid the deposit for a certain reservation are guaranteed by the Agency the accommodation rate listed on the calculation based on which the deposit payment was made. Should rate changes occur prior to the deposit being paid, the Agency is obligated to inform the Traveler of these changes.
The rates listed in our offers and programs are formed according to agreement made with our contractors and do not necessarily match the rates stated on the spot at the accommodation unit in which the Traveler resides. Possible differences in rates cannot be subject to complaint.

Should the number of people arriving to the reserved accommodation unit exceed the number indicated on the travel documents (voucher), the service provider has the right to withhold service to unannounced travelers or accommodate all travelers provided that additional payment for the unannounced travelers is made on the spot.

Categorization and service description
The offered accommodation units are described in accordance with the official categorization of the proper authority, as well as the actual state of the unit at the time of its publication. The standards of the accommodation, food, services and the like vary depending on the destination/country and are not subject to comparison.

Obligations of the Agency
The Agency's obligation is providing services as well as selecting the service provider while taking into consideration the rights and interests of travelers in accordance with the traditions of the tourism industry. The Agency will fulfill all the abovementioned obligations as described, except in circumstances beyond its control.

Obligations of the Traveler
The Traveler is obligated to:
• have valid traveler documentation
• respect and abide by all customs and foreign exchange regulations of the destination country
• respect and abide by all customs and foreign exchange regulations as well as the laws and other regulations of the Republic of Croatia as well as other countries through which he/she passes through or resides in. In the event the Traveler is unable to continue the trip as a result of being in direct violation of these regulations, the Traveler is responsible for all related expenses
• abide by house rules of the accommodation units as well as cooperate with the service providers in a well-intentioned manner
If the Traveler does not follow these regulations, he/she will be held responsible for any expenses or damages. By confirming a reservation, the Traveler has agreed to compensate the service provider on the spot for any potential damages caused by his/her own negligence.

Payment dynamics for private accommodation
30% of the accommodation cost in accordance with the confirmed inquiry
The rest of the amount of the accommodation cost at the beginning or during of the service or it can be otherwise arranged.

The Traveler’s right to changes and cancellations
In the event the Traveler wishes to change or cancel a reservation made according to his/her request, he/she must do so in writing (via e-mail or fax). Changes constitute a change in the number of people or the names of the travelers, the date of the commencement and/or end date of the service and must be made no later than 36 days prior to the beginning date of the service in question.
For a reservation cancelled from 36 days to 0 days prior to the beginning date of the service Agency keeps the paid deposit for the reservation.

Travel insurance
The cost of the trip does not include the travel insurance "package": insurance against accidents and illnesses that may occur during the trip, damage or loss of luggage or voluntary health insurance. When confirming the reservation online, the Traveler has accepter these General Terms and Conditions by selecting a payment method and completing the reservation confirmation process. The same applies to reservations confirmed and completed via e-mail. Should the Traveler request additional insurance, arrangements can be made directly with the insurance company.
The Agency's right to changes and cancellations
The Agency reserves the right to make changes of reservations in the event of circumstances which cannot be predicted, avoided or eliminated. A reserved accommodation unit can only be changed with prior notification to the Traveler for an accommodation unit of the same category or of a higher category and at the price at which the Traveler confirmed the reservation. If an adequate replacement unit is not available on the day of the commencement of the service, the Agency will make an effort to provide the Traveler with information on possible alternative arrangements which are not a part of the Agency's offer and will refund the Traveller with the full amount paid for the
Handling/filing complaints
If the quality of the services provided is below-standard, the Traveler can request compensation by filing a complaint in writing. Every Traveler is entitled to file a complaint if the paid services were not provided. Each traveler - reservation holder must file a complaint separately.

The Traveler is obligated to file a complaint on the day of his/her arrival at the location of the service provider (receptionist or accommodation unit owner and the like) and to inform the Agency office in Split either by email at orgon.travel.agency@gmail.com or by phone at 00385 21 271 176. The Traveler is obligated to cooperate with the Agency representative as well as with the service provider in a well-intentioned manner so that the cause of the complaint can be resolved. Should the Traveler accept the proposed solution which corresponds with the service rendered on the spot, the Agency is not obligated to take additional complaints into consideration.
The Traveler and the Agency will aim to settle possible law suits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Split Court jurisdiction, under the authority of the laws of the Republic of Croatia.

The Agency cannot be held responsible for climate conditions, cleanliness, and the temperature of the sea, nor for other similar situations and events which can result in the dissatisfaction of travelers and are not a direct result of the accommodation unit (for example bad weather, improperly maintained beaches, crowds, lost or stolen property and the like).

Personal information security
The Traveler provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for inter-communication. The Agency is under obligation that the personal information of the Traveler will not be taken out of the country or given to a third party except for the purpose of carrying out requested services. With the acceptance of these General Terms, the Traveler gives permission for his/her personal information to be used for promotional offers of the Agency.
Note
Putting down a deposit, in other words, payment in full signifies that the Traveler fully comprehends and accepts the aforementioned terms.

These General Terms and travel regulations override all former terms and travel regulations.

Discounts
In the event of simultaneous offers, discounts cannot be combined. Discounts do not apply to last minute offers.